Shipping Policy

Effective Date: 15 July 2026

Thank you for shopping with Wild Roots Pantry. We are committed to getting your order to you as quickly and safely as possible.

Order Processing

• Orders are processed within 1–3 business days after payment has been confirmed.

• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Our standard delivery time is 10–15 working days from the date your order has been dispatched.

Please note that delivery times are estimates and may vary depending on your location, courier delays, weather conditions, or other circumstances beyond our control.

Shipping Confirmation

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available), allowing you to follow your parcel's journey.

Delivery Areas

We currently deliver throughout South Africa.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the size of your order.

Free shipping is available on qualifying orders where applicable.

Incorrect Delivery Information

Please ensure that your shipping address and contact details are correct when placing your order. Wild Roots Pantry cannot be held responsible for delays or additional charges resulting from incorrect or incomplete delivery information.

Delayed Deliveries

While we do our best to meet our estimated delivery times, occasional delays may occur. We appreciate your patience and will always do our best to keep you informed if there are any unexpected delays.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been lost in transit, please contact us as soon as possible with your order number so that we can investigate the matter with the courier and assist you in resolving the issue.

Contact Us

If you have any questions about shipping or your order, please contact us:

Wild Roots Pantry

Email:** wildrootspantryrsa.co.za**

Website: www.wildrootspantry.co.za